How can I access the service and what equipment do I need?
You will need a smartphone, tablet, laptop or desktop computer with an up to date browser and a consistent internet connection to access wobplay. We recommend Google Chrome for PC and Android devices or Safari for Apple devices as the best browsers from which to enjoy the platform.
Is wobplay available as an app?
Yes! The free wobplay app is now available for iOS at the Apple app store, and coming soon to Google Play for android devices. You will need to subscribe at wobplay.com via your web browser before logging into the app to enjoy the best of brass at your fingertips!
How do I subscribe?
First you will need to create an account on wobplay, once this is done simply click on the subscribe button on the left hand side of the home page then follow the instructions. Subscriptions can only be actioned at wobplay.com and not via the app.
Is payment on your site secure?
Yes, your security is of utmost importance to us. We use Stripe, the world's leading online payment processor, to keep your payment information secure.
I don't know my CVC number
Your CVC number is a three digit number printed on the back of your debit or credit card.
I am receiving an error message when signing up for account
If you are receiving an error message 'Something went wrong' when signing up, you might have already created an account previously; please check and simply sign into it. If this is definitely not the case, contact [email protected]
Can I log in with my existing World of Brass account details?
No, you need a wobplay account to access the platform.
How do I access content on a different device or after logging out?
Please login to your account to regain access to your content.
I've logged in and paid successfully, but can't access the audio or video.
Please contact us.
Can I download content for offline listening/viewing?
Yes - you can download audio only for offline listening, via the wobplay app. Offline video is not currently supported.
What is the quality of the audio?
The audio on wobplay uses the AAC codec at 192 kbp/s, 48kHz. We have found this to provide the best combination of quality and size to keep the speed of your stream high and functionality good across many types of playback device.
I forgot my password, can I reset it?
Yes you can. Please click "Don't remember your password?" on the login page of wobplay.com.
All account functions must be directed through the website and not via the app.
I just reset my my password and it still doesn't work!
It can take up to 15 minutes for password changes to take effect. If you still can't login after this time, please contact us.
I'm trying to reset my password but my email is not recognised.
It is possible we have a different version of your email stored, or it was entered incorrectly when you set up your account. Please contact us.
Can I watch on multiple devices?
Yes, we allow each account to access the service on three different devices. To login on a different device you will need to logout on one of the other devices. Please do not share your login credentials with others as this will lead to the suspension of your account.
Can I watch wobplay videos on my television?
It should be possible to watch wobplay videos on most smart TVs though we cannot guarantee support for every single model. It can be fiddly to type a website address into a smart TV's browser however streaming to TVs via Chromecast (Google Chrome browser) and Airplay (Safari) is available where supported.
Video or audio playback is interrupted, jerky, cuts out or has too much buffering.
We know playback problems are frustrating, they can be caused by a range of issues, many out of our control. First you should check your internet connection. If you are experiencing video playback problems specifically please look at this advice from our video provider Vimeo on how to improve your experience.
How do I cancel my subscription?
To cancel your subscription, go to the 'My Account' page where you will find a 'Cancel my subscription' button.
Will my subscription automatically renew?
Yes, we will continue to take payments from the original payment details unless you cancel your subscription.
How do I change my payment details?
To change your payment details, go to the 'My Account' page and click on the 'Update payment method' button.
How do I find the 'my account' page?
On a laptop or desktop computer simply click on the button in the top right hand corner with your name in it and you will get a drop down menu with 'My Account' listed. On a mobile device click on the three line symbol also in the top right hand corner.
Can I view album booklets?
At the present time it is not possible to view album booklets.
What are your terms and conditions?
Please visit our full terms and conditions
I have another question not listed here
Please contact us.