Privacy Policy

1. Introduction

Wobplay is a digital content service operated by Platform Four Technologies Limited, using branding and content provided under licence by Go To Productions Limited.

Platform Four Technologies Ltd ("Platform Four") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and the rights you have under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to individuals who use websites, applications, and digital content services operated by Platform Four.

2. About Our Services

Platform Four operates a digital content delivery and subscription platform through which independent organisations ("Content Providers") make their content available to users.

Platform Four provides customer accounts, subscription management, recurring billing, payment collection and related services. Content Providers are responsible for the content they make available through the platform.

When you register for an account or purchase a subscription, Platform Four provides the associated services in accordance with its terms and conditions.

3. Personal Information We Collect

Depending on how you use our services, we may collect and process the following information:

Account information: Your name, email address and unique account identifier.
Billing information: Your billing address, country of residence, subscription details, purchase history, payment status and transaction records.
Payment information: Limited payment-method details made available by our payment provider, such as card type, last four digits and country of issue.
Technical information: Your IP address, browser, device information and approximate location derived from your internet connection.
Service information: Information relating to your account access, subscriptions and entitlement to view content.
Communications: Information you provide when contacting us for assistance or making an enquiry.
Marketing preferences: Your choices about receiving updates, offers and other communications.

We collect information when you create an account, make a purchase, manage a subscription, contact us or use our platform. Some technical information is collected automatically when you access our services.

4. How We Use Your Information

We use personal information to operate and maintain our services, including:

Creating and managing customer accounts.
Providing access to purchased content and subscriptions.
Processing payments and managing recurring billing.
Administering subscriptions, cancellations and refunds.
Providing customer support and responding to enquiries.
Maintaining financial records and meeting legal obligations.
Protecting our services against fraud, misuse and unauthorised access.
Maintaining and improving the performance and reliability of our platform.
Supporting Content Providers in managing access to their content.
Sending service-related communications and, where permitted, marketing communications.

5. Our Legal Bases for Processing

We process personal information where we have a lawful basis under applicable data protection law.

Depending on the circumstances, these may include:

Performance of a contract: Where processing is necessary to provide your account, subscription, purchases or other services you have requested.
Legal obligations: Where we need to process or retain information to meet applicable legal, accounting or taxation requirements.
Legitimate interests: Where processing is necessary for legitimate business purposes, such as maintaining platform security, preventing fraud, providing support and improving our services, provided those interests are not overridden by your rights.
Consent: Where we ask for your permission for a particular activity, such as certain marketing communications or optional cookies.

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect processing carried out lawfully before you withdrew consent.

6. Payments and Subscriptions

Platform Four provides payment collection and subscription management services for purchases made through its platform.

Platform Four manages these activities as part of its direct contractual relationship with customers and processes the associated personal information to fulfil its own contractual, operational and legal responsibilities.

When you purchase content or subscribe to a service, we process information needed to administer your payment, maintain your subscription, provide access to your purchases, handle refunds and respond to billing enquiries.

Payments are processed using Stripe, a third-party payment services provider.

We may receive limited information about your payment method and transactions, including payment status, transaction identifiers, card type and the last four digits of your card number, where necessary for payment administration and customer support.

We retain relevant payment and transaction information for as long as necessary to administer our services, resolve disputes and meet applicable legal and financial obligations.

You can learn more about how Stripe handles personal information by visiting Stripe's Privacy Policy.

7. Sharing Information with Content Providers

Content Providers use Platform Four to make their content available to users.

We share limited personal information with the relevant Content Provider where necessary to support access to its content, assist with account administration and provide related customer support.

Depending on the service, this information may include:

Your name and email address.
Your unique platform user identifier.
Relevant technical information, such as your IP address, where necessary.
Information confirming your entitlement to access particular content or services, where required.

Where Platform Four processes personal information on behalf of a Content Provider, including making agreed customer information available for account administration or facilitating consent-based marketing activities on its instructions, Platform Four acts as a data processor for that processing.

Content Providers may use information made available to them to manage access to their content and support users. Where a Content Provider determines how personal information is used for its own purposes, it is responsible for meeting its applicable data protection obligations.

8. Marketing Communications

You may be invited to receive news, updates, offers or other communications from Platform Four or from a Content Provider whose content you access.

If you choose to receive communications from a Content Provider, we may share your email address and relevant consent information with that organisation or its nominated email marketing provider.

You can withdraw your consent at any time using the unsubscribe instructions in the relevant communication or by contacting the organisation responsible for it.

Where Platform Four manages your marketing preferences, we will take appropriate steps to reflect changes to those preferences and communicate them to relevant recipients where required.

Service-related communications, such as payment confirmations, account notifications and subscription information, may still be sent where necessary to provide our services.

9. Other Organisations We Share Information With

We may share personal information with trusted organisations that help us operate our platform and provide our services.

These may include:

Payment service providers, including Stripe.
Website hosting, infrastructure and cloud service providers.
Email delivery and customer communication providers.
Technical support and service administration providers.
Professional advisers and other organisations where necessary for legitimate business or legal purposes.
Regulatory authorities and law enforcement agencies where required or permitted by law.

Where third parties process information on our behalf, we require appropriate protections for that information.

We do not sell personal information to third parties.

10. Service Usage and Analytics

We may collect information about how our services are used to help maintain and improve their performance, reliability and usability.

We may provide Content Providers with aggregated or anonymised information about the use of their content and services, such as audience activity, subscription trends and overall usage patterns.

Where information can identify an individual, directly or indirectly, we treat it as personal information and handle it in accordance with this policy.

11. Keeping Your Information Secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Access to personal information is limited to authorised staff and service providers who need it to perform their duties.

Payment processing is handled through Stripe's payment infrastructure, reducing the need for us to handle sensitive card details directly.

Although we take reasonable precautions to protect information, no online service can guarantee absolute security.

12. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected or where we are required or permitted to retain it under applicable law.

Retention periods vary depending on the type of information and how it is used.

Account information: Retained while your account is active and for an appropriate period afterwards where necessary for account administration, legal obligations or disputes.
Billing and transaction information: Retained as necessary for financial records, taxation, payment administration, dispute resolution and other applicable requirements.
Customer support information: Retained for an appropriate period depending on the nature of the enquiry.
Marketing preferences: Retained as necessary to manage communication choices and demonstrate compliance.
Information processed for Content Providers: Managed in accordance with applicable agreements, lawful instructions and legal requirements.

When personal information is no longer needed, we will delete, anonymise or securely dispose of it, as appropriate.

13. International Transfers

Some organisations that support our services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

These may include transfers to countries covered by applicable adequacy regulations or the use of approved contractual safeguards.

You may contact us for further information about relevant international transfers and safeguards.

14. Your Rights

Under applicable data protection law, you have rights relating to your personal information. These rights may be subject to legal conditions and exceptions.

Access

You can ask us to confirm whether we hold personal information about you and request access to that information.

Correction

You can ask us to correct information that is inaccurate or incomplete.

Deletion

You can request deletion of your personal information in circumstances where the law provides that right. We may need to retain certain information where we have a legal obligation or another lawful reason to do so.

Data Portability

Where the right applies, you can request certain personal information in a structured, commonly used and machine-readable format. You may also request that we transfer eligible information to another organisation where technically feasible and legally required.

Restriction and Objection

In certain circumstances, you can ask us to restrict how your information is processed or object to particular types of processing. You can object at any time to processing for direct marketing purposes.

Withdrawal of Consent

Where we rely on your consent, you can withdraw it at any time.

Making a Request

To exercise your rights or ask a question about your information, please contact us using our contact form.

We may need to verify your identity before responding. Where a request relates to information processed on behalf of a Content Provider, we may work with that organisation to ensure the request is handled appropriately.

We will respond within the time limits required by applicable law.

15. Cookies and Similar Technologies

Our websites and applications may use cookies and similar technologies to support account sessions, maintain security, remember preferences and understand how our services are used.

Some cookies are necessary for the operation of the service. Others, including certain analytics or marketing cookies, may require your consent.

Where consent is required, we will ask for it before using the relevant technologies and provide appropriate options for managing your preferences.

You can also manage cookies through your browser or device settings. Disabling certain cookies may affect how parts of our services operate.

16. Other Personal Information We Process

We also process personal information relating to people who visit our corporate websites, contact us, supply services to us or communicate with us in the course of our business.

We use that information to respond to enquiries, manage business relationships, fulfil contractual obligations and meet applicable legal requirements.

We handle this information in accordance with applicable data protection law.

17. Questions and Complaints

If you have questions about this Privacy Policy or concerns about how your information has been handled, please contact us through our contact form.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available at https://ico.org.uk.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations or legal requirements.