Terms of Service
About Wobplay
Wobplay is a digital content service operated by Platform Four Technologies Ltd, using branding and content provided under licence by Go To Productions Limited.
End User Licensing Agreement
1. Accepting These Terms
This document and the other documents that we reference below make up our Terms and Conditions (the “Terms” for short).
These Terms are a legally binding contract between you, as a User, and Platform Four Technologies Ltd ("Platform Four").
This contract sets out your rights and responsibilities when you use Platform Four's service (“Services”) and our Platform (“Platform”) to access content (“Content”), pay to purchase Content or create memberships or subscriptions.
A “Content Provider” is a third party that supplies or licenses Content to be made available to Customers through the Platform.
Platform Four operates the Platform and provides the associated customer accounts, subscription management, recurring billing and payment collection services. Content Providers remain responsible for the Content they supply, including holding the necessary intellectual property rights and permissions.
By using any of our Services, you (“Customer”) are agreeing to the Terms. If you don't agree with the Terms, you may not use our Services.
2. Provision of Services
Platform Four will use reasonable care and skill in providing the Services and will take reasonable steps to maintain their availability, performance and security.
While we aim to provide a reliable and uninterrupted service, we cannot guarantee that the Platform or its Services will always be available or free from errors. Access may occasionally be interrupted due to maintenance, updates, technical faults, security requirements or circumstances beyond our reasonable control.
Platform Four may make changes to the Platform and its Services from time to time, including improvements, updates and changes necessary for security, technical or operational reasons. We will take reasonable steps to ensure that these changes do not materially reduce the services you have purchased.
Content Providers may also update, replace or withdraw Content made available through the Platform, subject to applicable contractual obligations and your statutory rights.
Where a change or withdrawal materially affects a paid service, we will provide appropriate notice where reasonably practicable and any remedy required by applicable law.
We may suspend or restrict access to an account or the Services where reasonably necessary to protect the Platform, prevent fraud or misuse, comply with legal obligations or address a breach of these Terms. Where appropriate, we will notify affected users and provide an opportunity to resolve the issue.
Platform Four may discontinue a service where reasonably necessary. Where this affects an active paid subscription or purchased access, we will provide reasonable advance notice where possible and any applicable refund or other remedy required by law.
Nothing in these Terms affects your statutory consumer rights.
3. Your Account with Platform Four
You will need to create an account with Platform Four to use many of our Services and access any Content that a Content Provider has not made publicly available. We expect you to abide by the following rules and failure to do so may result in your account being permanently closed.
Use your account honestly
You must give us accurate information when creating your account and using the service. You may not impersonate another person, or provide false or misleading information about yourself.
You must take responsibility for every action taken while logged in under your username and password. We have the right to disable any user accounts, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
Keep your account secure
We expect you to take reasonable steps to keep your account information secure. Sharing your login or purchase information with others is forbidden. We have the right to disable any account whose information we suspect has been shared or been compromised.
4. Payments and Memberships
Certain Content, memberships and subscriptions available through the Platform require payment.
The price, billing frequency and any applicable subscription conditions will be displayed before you complete your purchase.
When you purchase Content or start a subscription, you enter into a payment arrangement with Platform Four in accordance with these Terms.
Recurring Payments
If you start a subscription and provide or designate a payment method, you authorise Platform Four to charge the applicable subscription fee to that payment method at the billing intervals disclosed when you subscribe.
Subscriptions will automatically renew at the end of each billing period unless cancelled in accordance with these Terms.
Platform Four manages recurring payments, subscription administration, billing notifications and related payment services.
Subscription Prices
Content Providers determine the prices applicable to access to their Content and membership offerings.
Prices may change from time to time. Where a price change affects an existing recurring subscription, Platform Four will provide reasonable advance notice of the revised price and the date on which it will take effect.
You will have the opportunity to cancel your subscription before the revised price applies. A price change will not affect payments already made for a completed billing period.
Payment Processing
Payments are processed securely through Stripe, our third-party payment services provider.
If a recurring payment cannot be collected, we may attempt to collect it again and may suspend access to the relevant subscription until payment is successfully completed. We will provide appropriate information about payment failures and any resulting changes to your access.
Cancellations
You may cancel your subscription at any time through the subscription management options provided on the Platform or by contacting Platform Four.
Unless otherwise stated when you subscribe, cancellation will prevent further recurring payments, and your subscription will remain active until the end of the current paid billing period.
Cancellation does not automatically entitle you to a refund for a billing period already started, except where you have a statutory right to a refund or another applicable entitlement.
If you need help cancelling, you may contact the Content Provider for first-line assistance or contact Platform Four directly to arrange cancellation.
5. Refunds and Cancellation Rights
We want customers to be satisfied with the Content and services they purchase through Platform Four.
Your rights to cancel a purchase or receive a refund depend on the type of purchase, how the Content or service is supplied and applicable consumer protection law.
Statutory Cancellation Rights
Depending on the nature of your purchase, you may have a statutory right to cancel within 14 days of entering into the contract.
Where you purchase digital Content that is supplied immediately, such as access to a digital video, your statutory right to cancel that digital-content purchase may be lost once supply begins, provided you have expressly consented to immediate supply, acknowledged the resulting loss of your cancellation right and received any confirmation required by law.
Where your purchase is treated as a service or an ongoing subscription, different cancellation rules may apply, including rules concerning services supplied during the cancellation period.
We will provide the applicable cancellation information as part of the purchasing process and comply with your statutory rights.
Problems with Content or Services
If purchased Content is faulty, does not match its description, cannot be accessed as agreed or otherwise fails to meet applicable consumer protection requirements, you may be entitled to a remedy under consumer law.
Depending on the circumstances, this may include correcting the problem, restoring access, a price reduction or a refund.
For content-related or general service enquiries, please contact the relevant Content Provider in the first instance so that they can assist you. Where an issue requires Platform Four's involvement, the Content Provider may refer it to us.
You may also contact Platform Four directly about billing, refunds, cancellations or your statutory consumer rights.
Other Refund Requests
We may also consider refund requests in circumstances including:
- An accidental duplicate purchase.
- Content becoming unavailable after purchase.
- Significant technical or quality problems affecting access to purchased Content.
- Other circumstances where we consider a refund appropriate.
These examples do not limit your statutory rights or prevent us from considering other reasonable requests.
Processing Refunds
Where a refund is due, Platform Four will arrange for it to be processed without undue delay and within any timeframe required by applicable law.
Refunds will normally be made to the original payment method unless otherwise agreed or required by law.
Nothing in this section excludes or restricts your statutory consumer rights.
6. Your Use of Our Services
License to Use Our Services
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services, subject to the Terms and the following restrictions in particular:
Don't use our services to break the law
You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. You will also not use the Services to store or transmit any Content that infringes upon any person's intellectual property rights.
Don't steal the content
You agree not to download, decipher, decompile, “crawl,” “scrape,” or “spider” any page of the Services or to reverse engineer or attempt to obtain the source code of the Services. These restrictions shall not apply to Content made available by a particular Content Provider where you can download their Content, using our Service as intended.
Don't try to harm our systems
You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.
7. Content and Service Responsibilities
Platform Four operates the Platform and provides the associated account, subscription, payment and content access services.
Content Providers supply or license the Content made available through the Platform and are responsible for ensuring that they hold the necessary intellectual property rights and permissions.
Content Providers are responsible for the selection, production and editorial aspects of the Content they supply.
Platform Four is responsible for providing its Services in accordance with these Terms and its obligations under applicable law.
Although we take reasonable steps to provide reliable access to Content, we do not independently verify every statement, opinion or representation contained in Content supplied by Content Providers.
Customer Support
Content Providers provide first-line customer support for their Content and related services made available through the Platform.
If you need assistance with Wobplay, including accessing Content, using the service or general account enquiries, please use the contact form or email [email protected].
Where an enquiry relates to a technical issue, subscription management, billing or another matter requiring Platform Four's assistance, the Content Provider may refer the enquiry to Platform Four for resolution.
You may also contact Platform Four directly regarding payments, cancellations, refunds, complaints or your statutory consumer rights.
Nothing in these Terms excludes or limits any rights or remedies you may have under applicable consumer protection law.
8. Your Privacy
We appreciate that our Customers and Content Providers have requirements under GDPR that are directly impacted by their use of Platform Four's services, and we are committed to helping our Customers fulfil their requirements under GDPR. Read our privacy policy.